A vast administrative and IT background to support local small businesses in the Wirral, Merseyside

	0151 639 3732 info@hotva.co.uk
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"I requested Christina's services last year to design a website for my Nursery School based in Bermuda. I am extremely pleased with the website that Christina developed. She also produced my logo which I used as a sign outside the Nursery.

In addition, she proofread a number of documents and forms that I created for the business, finding errors that I did not spot. These documents were then converted into PDF files.

We worked well together remotely and she maintains my website efficiently. Parents have commented on the site and the ease of use."

Fiona Carruthers
Once Upon a Time Nursery

" After seeing the great job Christina had done on my wife's web site, I asked her with some help on my own.

Her professional approach to the job was amazing. You feel very secure knowing she is on your team. With her fast responses, to the friendly and very helpful phone conversations, from the small bit of information I gave Christina she was able to come up with exactly what I was looking for."

Ian Carruthers
Bermudaful Catering

"I, as Director of the company, Avidus Associates have procured the services of 'Help on Tap' on several occasions. The services provided by 'Help on Tap' have been efficient, responsive and good value for money. 'Help on Tap' supported the development of the copy for the website for Avidus Associates. As a result of excellent proof reading and a real attention to detail 'Help on Tap' ensured that we launched a high quality accurate website.

Additionally, 'Help on Tap' have supported us with the proof reading of a number of guidance documents produced by Avidus, which they then converted to PDFs. This was done efficiently and again with particular attention to detail. The responsiveness of this company has been impressive. They have worked to tight deadlines, and have always delivered a professional and impressive output within expected timeframes.

I will, undoubtedly, seek the support of 'Help on Tap' in the future and will recommend their services to others."

Margie Jarvis, Strategy Director
Avidus Associates

My Background

My name is Christina Beamish and I am the owner of Help on Tap, which is based on the Wirral, Merseyside.

For 5 years I provided support to some 700+ users on a highly regulated pharmaceutical site. I worked to Service Level Agreements (SLAs), ensuring that user problems were solved in a timely manner. I also created and maintained Standard Operating Procedures (SOPs) for Security and Operational functions.

Previous to this I gained over 15 years administrative / PA experience. Seven of those years were spent in a large telecommunications company producing high quality desk top published documents. It was a highly customer focused department and it was often necessary to work to tight deadlines for bid submissions.

It is my intention to draw from all my experiences to provide a high quality, reliable service. I will ensure that all projects are completed within the stated timeline.

My Qualifications

My qualifications include a 2:1 BSc (Hons) Degree in Computer Studies and a BTEC National Diploma in Business Studies with Secretarial Services. I have attended courses for Customer Focus, Effective Writing and Time Management.

How can Help on Tap assist your business?

Help on Tap will build a collaborative relationship with you, getting to know you, your business and your clients. Together we will establish what your goals are and how Help on Tap can assist you in reaching these goals.

Some functions that Help on Tap can assist you with are building a client relationship management database; creating a regular newsletter to be sent to clients; backing up your PC; tracking sales; invoicing clients and producing templates. Please contact me to find out how Help on Tap can assist in empowering your business.

It is my mission to become 'virtually' indispensable to your business allowing you to concentrate on what you do best.

Ethics of a Virtual Assistant

I am a proud member of the Virtual Assistant Networking Assocation (VANA) VAinsider Club and I am committed to abide by their ethics:

As a Virtual Assistant, I will maintain the highest ethics and honesty in all dealings with clients, colleagues and the general public.

I will seek to deal with colleagues, suppliers and employees in a fair and equitable manner, and maintain the highest standards of personal conduct to bring credit to the Virtual Assistant profession.

As a highly ethical Virtual Assistant, I will only take on projects that are within my abilities. If a project is not within my ability, the client will be notified immediately and I will provide recommendations for other highly skilled Virtual Assistants.

Client information will be held in the strictest of confidence and will not be shared with others or used for personal gain.

I highly value each client relationship and will not place one client above another.

I will make a commitment to possess and increase the required knowledge, skills and training to be proficient and relevant in the provision of services.

I will be honest about my intentions and never misrepresent my skills, peers, or my profession as a whole, whether to networks or to prospects, clients, and the community at large (virtual or otherwise).

I will not knowingly be a part of any illegal or unethical activity.

I will promote the Virtual Assistance industry with the utmost professionalism and give of my knowledge freely to new and existing VAs and the general public.

*Source: Virtual Assistant Networking Association (VANA) VA Code of Ethics
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