Terms

These terms are subject to change.

1. Confidentiality

Client confidentiality is paramount to Help on Tap. Client information will never be disclosed unless required to do so by law.

All reasonable precautions will be taken to ensure that all client information obtained, held or transmitted by Help on Tap will remain securely confidential.

2. Consultation

Initial consultation with a new client is free. For each new project a free 30 minute consultation will be provided.

3. Projects

Help on Tap can accept work via fax, telephone, email, CD, mini audio cassette or the postal service. All work will be returned by the stated preferred method.

A full project specification will be produced outlining the tasks the VA is to complete with the timelines. The project specification must be signed by the client before any commencement on the project begins.

It is the responsibility of the client to perform the final proofreading and checking of all work supplied by Help on Tap. If Help on Tap have made any errors the client must notify us within 5 days of receipt of completed work and it will be corrected free of charge. Any alterations requested by the client will be charged at the appropriate rate.

All projects will be kept for 6 months after which the project will be deleted from the PC and any backup device. For a small cost the project can be copied onto a CD for the client. Help on Tap will not be held responsible for any losses or damages of documents or CDs that are sent through the postal service.

4. Charging

The minimum charge is one hour. Thereafter, a client will only be billed for the actual time worked on the project.

The hourly rate does not include expenses such as stationery, postage, telephone and CDs. These will be itemised separately on estimates and invoices.

A monthly retainer client must pay each month in advance. Monthly retainer packages will be administered each calendar month. Any unused hours will not rollover to the next calendar month.

5. Deposits

A 50% deposit is required prior to the commencement of a one off project. The balance is payable upon completion.

6. Invoices

An invoice will be sent upon completion of a project. This must be paid within 28 days of the date on the invoice.

Payments can be made by cheque, bank transfer or standing order.

7. Business Hours

Help on Tap's business hours are Monday - Friday 9.00 am - 5.00 pm.

Any work required outside of the above business hours will be subject to a surcharge.

Version 1 - Jan 2008